Refund policy

Refund Policy – Beneath the Dust Jacket

Special Edition Book & Merchandise Orders

Orders may be cancelled only if they have not yet shipped. Once your order has shipped, it is considered final—we do not accept cancellations, returns, or exchanges after dispatch.

Please note, we do not accept international returns.

Import Taxes

Customers are responsible for any import duties, VAT, or handling fees imposed by their home country. We recommend checking with your local customs office to understand any potential charges prior to ordering. Beneath the Dust Jacket is not liable for any additional charges once an item has shipped.

Order Fulfilment & Delivery

Orders will be fulfilled either by the estimated delivery date provided in your shipping confirmation, or within 30 days if no date is specified—barring exceptional circumstances. If we are unable to fulfil your order within 30 days, you will be notified, and we will offer a full refund.

Delivery is considered complete once our courier has delivered the parcel to the address provided at checkout. If no one is available to receive the package, the courier may follow delivery instructions, leave the parcel in a safe location, or bring it to a local pickup point.

If your parcel arrives damaged or incomplete, please contact us within 14 days of the recorded delivery date.

Responsibility & Liability

After delivery is completed, risk of loss or damage transfers to the customer. Beneath the Dust Jacket is not responsible for any damage, theft, or loss after delivery. Please ensure that your shipping details and safe delivery preferences are accurate and clearly communicated.

Refusal of delivery does not waive associated charges. We are not liable for any delays or issues arising from delivery refusal or failed delivery attempts.

Missing or Damaged Items

If your order arrives with missing items or visible damage, we’ll gladly work with you to provide a replacement or refund, in accordance with consumer rights. Claims must be made within 14 days of receipt and must be supported by clear photographic evidence.

We assess damage claims case-by-case and may cover return shipping costs depending on the severity.

Book Damage Criteria:

We aim to ship books in pristine condition. However, the following thresholds determine whether an item qualifies for a return/replacement:

  • Dents or creases > 20 mm
  • Crushed edges or corners > 20 mm
  • Spine damage > 20 mm
  • Multiple bent pages (more than one, > 20 mm)
  • Jacket creasing > 20 mm

Normal shelf wear or minor imperfections may not qualify for a return.

Non-Returnable Items

We cannot accept returns on sale items, gift cards, or pre-order bonuses (unless damaged).

Need Help?

If it’s been more than 15 business days since your refund was approved and you haven’t received your funds, please reach out to us at:
 📧 info@beneaththedustjacket.com

By placing an order with Beneath the Dust Jacket, you acknowledge and agree to the terms in this policy.