FAQ's
📚 About the Subscription
What is Beneath the Dust Jacket?
Beneath the Dust Jacket is a monthly book subscription service that delivers a carefully curated box of literary treasures directly to your door. Each month, you’ll receive a specially selected book and beautifully themed goodies to enhance your reading experience.
Are the books exclusive or signed?
Sometimes! We aim to include special editions, signed copies, or exclusive covers whenever possible. Each month’s box announcement will share which special features are included.
Can I buy a one-time box or gift a subscription?
Yes! We have a 3-month gift subscription — perfect if you want to treat someone (or yourself) without committing to an ongoing box. We also sell individual books from past boxes in our Shop All if you would rather pick a specific title, signed edition, or catch up on one you missed.
🛒 Managing Your Subscription
When will I be billed?
Subscription payments are processed automatically on the 1st of each month. If you subscribe after the 1st, your first box will still be part of that month’s shipment (subject to availability).
How do I cancel my subscription?
You can cancel your subscription anytime through your account dashboard.
Cancellations made after the 1st of the month will apply to the following month. We are unable to offer refunds for boxes already in preparation or shipped.
Can I skip a month?
Yes! While this isn't yet automated, just email us at info@beneaththedustjacket.com before the 1st of the month and we'll sort your skip for you — no need to cancel and lose your spot. We're working on making this self-serve in future.
Can I change my shipping address?
Yes! If you need to update your address, please do so through your account settings before the 1st of the month to ensure your next box is sent to the correct location.
🚚 Shipping & Delivery
Where do you ship to?
Currently, we ship to the United Kingdom, Ireland, Poland, Germany, Gibraltar, the Netherlands, Norway, Sweden, the USA, Canada, Kuwait, Australia, New Zealand, Singapore.
If you're located outside any of these locations and are interested in subscribing, please email us at info@beneaththedustjacket.com with your location details. We'll be happy to discuss potential international options on a case-by-case basis.
When will my box ship?
We ship all boxes on the 2nd Friday of each month.
You’ll receive a Shipping Confirmation email with tracking details once your box has been dispatched.
What if my box is missing or damaged?
If your box is marked as delivered but you haven’t received it, please first check with neighbours or your local postal office.
For missing or damaged items, contact us at info@beneaththedustjacket.com within 14 days of delivery, including photos if possible.
We’ll work quickly to put things right!
💳 Payments & Billing
What payment methods do you accept?
We accept most major credit and debit cards. All transactions are securely processed through our trusted payment providers.
📩 Still have questions?
We're always happy to help!
Please email us at info@beneaththedustjacket.com, and we’ll get back to you as soon as possible.